FAQs

Step 4: Priority 1 Member Seat Allocation

Will I be able to go online and select my seats?

To ensure a fair and smooth allocation process, Reserved Seats will be assigned through an automated electronic system. This system will assign Members Best Available Seats in their preferred seating category based on Membership Tenure and Priority Level.

How can I see where my Reserved Seats are located?

Once all Priority 1 Seats have been assigned, the Seating Group Leader will be able to log-in online and view Seats on an ISM Map. As Western Sydney Stadium will still be under construction at this stage, Members will be unable to access the Stadium and view the seats in person.

I do not like the seats I have been assigned. Can I change these seats?

The Seating Group Leader will have a limited time frame to request to change seats if desired. Seating Groups will have ONE opportunity to change their seats. The ability to change seats will be dependent on the remaining seats available at that time. Please be advised, Seating Groups Leaders cannot move individual seats away from their main seating group.

My friend is not a Member in 2018, but they would like to purchase Reserved Seat Membership next to my seats at Western Sydney Stadium. Is this the best time for them to purchase seats?

Following the Members Seating Allocation process, Members who did not request to allocate a seat during the Member Seating Allocation process and Members wishing to purchase additional seats, will have the opportunity to purchase any remaining reserved seats (dependant on availability). Remaining seats will be allocated based on longest continuous membership tenure.

How do I secure my seats at Western Sydney Stadium?

Seating Group Leaders are required to place a $50 seat deposit per seat in their seating group, in order to secure their seats at Western Sydney Stadium. Members will be unable to make any amendments to their allocated seats once they paid their WSS seat deposits.

Step 5: Priority 1 Seat Secure Deposit

I do not have a credit card. Can I pay for my deposit via cheque, cash or money order at the Club?

Seat deposits are to be paid online through Account Manager by credit/debit card only. For seating group leaders that do not own a credit/debit card, we recommend purchasing a prepaid Visa or Mastercard Gift Card. These can be purchased for a nominal fee from Post Offices, Supermarkets and a variety of Service Stations.

What happens if I do not pay my seat deposit before my seat review window closes?

Seating Group Leaders who do not submit the deposit during their seating review window will forgo priority access to these seats and these seats may be allocated to other Members in the next allocation window.

There were five people in my Seating Group; However, I have decided that I only want to place a deposit on four seats. Is this possible?

Members were asked to form groups prior to 31 March 2018. At this stage, there will be no opportunity to break seating groups after that date. Seating Group Leaders will be required to place a deposit on all of their group’s allocated seats by the designated deadline to secure the seats or these will be released to the Priority 2 allocation.

I am the Seating Group Leader and have paid the deposit for all seats in my group. Is it possible for me to transfer all seat deposits to pay off my 2019 Membership?

Seat deposits are attached to each seat and will not be transferable. We recommend Seating Group Leaders collect deposits from all of their Seating Group Members prior to making payment for Seat Deposits.

Will I have to pay for my 2019 Membership when I place my seat deposit?

Seating Group Leaders will only be required to pay a $50 deposit per seat during Step 5. Membership renewal information will be sent to Members towards the end of 2018. The $50 deposit will be credited to each individual’s 2019 Membership.

Please note, that by paying the seat deposit, each Member within the group agrees to the Parramatta Eels National Rugby League Club’s Membership Terms & Conditions, which can be found here.

Step 6: Priority 2 Member Seat Allocation and Seat Secure Deposit

Please refer to FAQs for Steps 4 and 5.

Step 7: Remaining Seats Offered to Existing Members

My friend is not a Member in 2018, but they would like to purchase Reserved Seat Membership next to my seats in WSS. Is this the best time for them to purchase seats?

Following the Members Seating Allocation process, Members who did not request to allocate a seat during the Member Seating Allocation process and Members wishing to purchase additional seats, will have the opportunity to purchase any remaining reserved seats (dependant on availability). Remaining seats will be allocated based on longest continuous membership tenure.

Payments

When will renewal pricing for WSS be available?

Member renewal pricing and seating maps will be communicated to Seating Group Leaders during Step 3 to allow Members to factor pricing into their seating preference for WSS.

When will New Member pricing for WSS be available?

New Member pricing will be available when New Memberships for 2019 go on sale. It is anticipated that this will take place by the end of 2018.

Will the cost of New Membership in 2019 be the same as the Renewing Member prices?

To thank and reward Members for their continued loyalty and support of the Club, renewing Members will be entitled to significantly discounted prices for their 2019 Memberships compared to New Members joining in 2019.

These discounted renewal prices will be available to all 2018 Members. If you would like to gain access to these discounted prices for Western Sydney Stadium, become a Member in 2018.

Will there be Flexible Membership options available in the new WSS?

Reduced access and flexible ticket options will only be available if capacity allows. The areas designated for these Memberships will be assessed in early 2019, however, due to demand for reserved seating, it is expected that the allocation will be limited to lower category Reserved Seats or General Admission areas.

When will 2019 Membership renewals be sent?

We anticipate renewal notices will be sent by October 2018 with rollover to take place in December 2018. However, this may be subject to change. Seat deposits will be credited towards 2019 Membership fees. Members will be able to pay for their Memberships in full or on our Eels for Life monthly payment plan.

When will corporate options be on sale? What if I decide to upgrade to a corporate hospitality option once they become available? Will I forfeit my $50 seat deposit?

Corporate options at WSS in 2019 are yet to be confirmed. More information on corporate options at WSS will be available by the end of 2018.

If you place a seat deposit on WSS and then decide to upgrade to corporate hospitality, your seat deposit can be credited towards your corporate package.

What if my circumstances change after paying my seat deposit? Can I get a refund?

Unfortunately not. Once Members accept their seating allocation and pay their seating deposit no refunds are payable.

Will there be a Seat resale Program at WSS if I opt for a Reserved Seat Membership?

Yes, there will be a seat resale program at WSS in 2019. The WSS seat resale will be similar to the existing program where, if you are not able to attend one of our home games, you can put your seat up for resale!

More information on the WSS seat resale program will be available in 2018.

Will any seat resale credits I earn in 2018 be credited towards 2019 Memberships in the new stadium?

Yes. This will be credited towards your 2019 Membership. Credits cannot be used as part of your seat deposit.

New Members

I was a Member in 2017 but did not renew my Membership in 2018. Am I considered a ‘New’ or ‘Renewing’ Member?

Renewing Members are individuals who held a Membership in the year prior. In order to be deemed a ‘Renewing Member’ in 2019; you must hold a Membership in 2018. Lapsed Members, who did not renew their Membership in 2018, will be considered ‘New’ Members for WSS allocation and 2019 Membership purposes.

I was a Member from 2010-2016 but did not renew my Membership in 2017 or 2018. When can I purchase a Reserved Seat Membership for Western Sydney Stadium?

All 2018 Members will be given first priority to allocate Reserved Seats into Western Sydney Stadium. If you are not a Parramatta Eels Member in 2018, you will be able to purchase a Reserved Seat once all Member seating allocations have been completed. We anticipate New Memberships (Step 8) will go on sale by the end of 2018.

We strongly recommend that any individual wishing to purchase Reserved Seats at Western Sydney Stadium purchase a 2018 Membership by 31 March 2018 to avoid disappointment. Demand for seating in the new WSS will be high.

Will the cost of New Membership in 2019 be the same as the Renewing Member prices?

To thank and reward Members for their continued loyalty and support of the Club, renewing Members will be entitled to significantly discounted prices for their 2019 Memberships compared to New Members joining in 2019.

These discounted renewal prices will be available to all 2018 Members. If you would like to gain access to these discounted prices for Western Sydney Stadium, become a Member in 2018.