FAQs

Step 7: Remaining Seats Offered to Existing Members

I am a 2018 Member and did not submit a WSS Seating Group Leader Form. How can I secure reserved seats at WSS for 2019?

During the Step 7 Seating Allocation window, 2018 Members who are yet to be allocated seats will be given the opportunity to select seats via Account Manager. Members will be required to pay a $50 seat deposit to secure seats, which is payable online by credit card.

I am a 2018 Member and did not submit a WSS Seating Group Leader Form. What happens if I do not allocate seats during the Step 7 Allocation window?

If 2018 Members do not decide to select seats during the Step 7 window, those Members will be allocated seating automatically. The Membership team will attempt to replicate the Members 2018 seating however this will be subject to availability.

We strongly recommend that any Members who are yet to be allocated Reserved Seating, select their WSS Reserved Seats during the Step 7 allocation window to avoid disappointment.

My friend is not a Member in 2018, but they would like to purchase Reserved Seat Membership close to my seats in WSS. Is this the best time for them to purchase seats?

Following the Members Seating Allocation process, Members who did not request to allocate a seat during the Member Seating Allocation process and Members wishing to purchase additional seats, will have the opportunity to purchase any remaining reserved seats (dependant on availability).

My friend is not a Member in 2018 but they would like to purchase Reserved Seat Membership at WSS. If I purchase their seats during the Step 7 Allocation window, will they be eligible for renewing Member prices?

Only 2018 Members will be eligible for discounted Renewing Member Prices for 2019. Members will only be entitled to Renewing Membership pricing for the equivalent number of Memberships they held in 2018. Lapsed Members, who did not renew their Membership in 2018, will be considered ‘New’ Members in 2019.

I placed a seat deposit during the transition period to secure my WSS seats. My friend is not a Member in 2018 and would like to purchase Reserved Seat Membership for WSS. There is no available seating located near my current WSS seats. Can I move my current WSS allocated seats to ensure that we are sitting together?

During the Step 7 seating review window, seating group leaders will be given ONE opportunity to relocate their seats to alternate available seating. If you wish to change your allocated seats, please login to Account Manager to view available seats within the WSS Interactive Seat Map.

Payments

When will renewal pricing for WSS be available?

Member renewal pricing and seating maps will be communicated to Seating Group Leaders during Step 3 to allow Members to factor pricing into their seating preference for WSS.

When will New Member pricing for WSS be available?

New Member pricing will be available when New Memberships for 2019 go on sale. It is anticipated that this will take place by the end of 2018.

Will the cost of New Membership in 2019 be the same as the Renewing Member prices?

To thank and reward Members for their continued loyalty and support of the Club, renewing Members will be entitled to significantly discounted prices for their 2019 renewing Memberships compared to new Members joining in 2019. These discounted renewal prices will be available to all 2018 Members.

Will there be Flexible Membership options available in the new WSS?

Reduced access and flexible ticket options will only be available if capacity allows. The areas designated for these Memberships will be assessed in early 2019, however, due to demand for reserved seating, it is expected that the allocation will be limited to lower category Reserved Seats or General Admission areas.

When will 2019 Membership renewals be sent?

We anticipate renewal notices will be sent by November 2018 with rollover to take place in December 2018. However, this may be subject to change. Seat deposits will be credited towards 2019 Membership fees. Members will be able to pay for their Memberships in full or on our Eels for Life monthly payment plan.

When will corporate options be on sale? What if I decide to upgrade to a corporate hospitality option once they become available? Will I forfeit my $50 seat deposit?

Corporate options at WSS in 2019 are yet to be confirmed. More information on corporate options at WSS will be available by the end of 2018.

If you place a seat deposit on WSS and then decide to upgrade to corporate hospitality, your seat deposit can be credited towards your corporate package.

What if my circumstances change after paying my seat deposit? Can I get a refund?

Unfortunately not. Once Members accept their seating allocation and pay their seating deposit no refunds are payable.

Will there be a Seat resale Program at WSS if I opt for a Reserved Seat Membership?

Yes, there will be a seat resale program at WSS in 2019. The WSS seat resale will be similar to the existing program where, if you are not able to attend one of our home games, you can put your seat up for resale!

More information on the WSS seat resale program will be available in 2018.

Will any seat resale credits I earn in 2018 be credited towards 2019 Memberships in the new stadium?

Yes. This will be credited towards your 2019 Membership. Credits cannot be used as part of your seat deposit.

New Members

I was a Member in 2017 but did not renew my Membership in 2018. Am I considered a ‘New’ or ‘Renewing’ Member?

Renewing Members are individuals who held a Membership in the year prior. In order to be deemed a ‘Renewing Member’ in 2019; you must hold a Membership in 2018. Lapsed Members, who did not renew their Membership in 2018, will be considered ‘New’ Members for WSS allocation and 2019 Membership purposes.

I was a Member from 2010-2016 but did not renew my Membership in 2017 or 2018. When can I purchase a Reserved Seat Membership for Western Sydney Stadium?

All 2018 Members will be given first priority to allocate Reserved Seats into Western Sydney Stadium. If you are not a Parramatta Eels Member in 2018, you will be able to purchase a Reserved Seat once all Member seating allocations have been completed. We anticipate New Memberships (Step 8) will go on sale by the end of 2018.

We strongly recommend that any individual wishing to purchase Reserved Seats at Western Sydney Stadium purchase a 2018 Membership by 31 March 2018 to avoid disappointment. Demand for seating in the new WSS will be high.

Will the cost of New Membership in 2019 be the same as the Renewing Member prices?

To thank and reward Members for their continued loyalty and support of the Club, renewing Members will be entitled to significantly discounted prices for their 2019 Memberships compared to New Members joining in 2019.

These discounted renewal prices will be available to all 2018 Members. If you would like to gain access to these discounted prices for Western Sydney Stadium, become a Member in 2018.