Eels online store member voucher

We are excited to announce that applicable Members are now able to redeem their Eels Online Store Voucher/s at the Eels Online Store!

Please see below for information on how to redeem your Eels Online Store Voucher:

1. Visit

2. Log in to your Eels Online Store account by clicking ‘Sign In’ on the home page.

3. If you have not previously created an Eels Online Store account, we have automatically created an account for you with the primary email address on your Member account. To create your password, please click on the ‘Forgot your Password?’ button and follow the instructions.

4. Once you are logged into your account, your voucher amount will be visible at the top of the page and will be displayed as a ‘store credit’.

a. Voucher amounts have been applied to the primary address on your Member account only. This means that if you hold more than one membership, the voucher amount will be applied to the one account (primary email address account).

5. Your voucher amount will automatically be applied at the checkout. Don’t forget to use your 15% Member discount – insert EELS2021MEMBER into the ‘Coupon Code’ at checkout.

6. If you have any Online Store queries, please contact the Eels Online Store at If you have any Membership-related queries, please contact the Membership Team at or 1300 258 346.

Terms and Conditions – Eels Online Store Member Voucher

1.1 2021 Members may be provided with a credit (voucher) to spend at the Club’s online merchandise store ( as part of their Membership Package(s).

1.2 Members will be eligible for an Eels Online Store credit if they purchase a 2021 Membership (with any Eligible Membership Package) and pay at least a portion of their Membership Fee equivalent to the value of the Eels Store Credit.

1.3 An ‘Eligible Membership Package’ is any adult, concession or junior Membership in the West Club House, Platinum, Gold, Silver, Bronze, BGA Premium, Territory Eel, 4-Game Reserved Seat, 3-Game Reserved Seat Packages

1.4 Each Member will be eligible for one (1) Eels Online Store Credit per Membership Package.

1.5 Members will receive their Eels Online Store Credit within 14 business days following the purchase of their Membership. Instructions on how to use the Eels Online Store Credit will be delivered via email only, and Members are responsible for ensuring they provide an up to date email address to the Club prior to or at the time of purchase.

1.6 The Club will not be responsible for any Eels Online Store Credit being placed on an incorrect account as a result of a Members incorrect email address.

1.7 Eels Online Store Credits will expire on 31 October 2021, unless extended by the Club in its sole discretion.

1.8 The value of the Eels Online Store Credit is $20 for the Platinum, Gold, Silver, Bronze, BGA Premium, Territory Eel, 4-Game Reserved Seat, 3-Game Reserved Seat Packages / $100 for the West Club House package / $140 for adult, concession Captains Club package and $120 for the junior Captains Club package. The Eels Online Store Credit amounts are final, unless otherwise notified by the Club.

1.9 These Eels Online Store Credits are available for a limited time only, for as long as it is advertised by the Club. The Club has the right to cancel, extend or change any promotion at any time without notice and in its sole discretion.

1.10 Eels Online Store Credits are not valid for cash or cash equivalent. Eels Online Store Credits cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.

1.11 Eels Online Store Credit must be used in a single transaction only.

1.12 Eels Online Store Credit may not be combined with any other offers, except for the 15% discount available to Members as part of their Membership Package. This 15% discount will be applied when Members submit the Eels Member discount code at the checkout

1.13 Eels Online Store Credit can be redeemed against all items available for purchase on the Club’s online merchandise store, except gift cards, postage and other items as advised on the store from time to time. Eels Online Store Credit can only be used in a transaction totalling $40 or more.

1.14 Members redeem their Eels Online Store Credit by logging in to their Eels Online Store account. The value of the Eels Online Store Credit will then be automatically applied at the checkout.