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2018 members 13,623

Membership A-Z

100% ATTENDANCE REWARDS

An initiative introduced in 2017 to reward Members who have attended all home game at ANZ Stadium during the season.

Full season Members have the chance to win your very own personalised, player signed, match-worn jersey, and form a Guard of Honour as our players leave the field at our final home game of the season!

For more information, please click here.

ABOUT THE PARRAMATTA EELS

To find out more about the Parramatta Eels, including all staff listings, please click here.

ALCOHOL-FREE SEATING

Alcohol-free seating areas are available at all Eels home games at ANZ Stadium in the General Admission seating area. This is located at Aisle 137. If you need help locating this Aisle, please ask an ANZ Stadium staff member.

ANTI-SOCIAL BEHAVIOUR

Don’t let your team down. Our players respect their opponents and you should too. Report any anti-social behaviour to Stadium security located around the precinct.

ANZ STADIUM

ANZ Stadium is located on Olympic Boulevard in Sydney Olympic Park. For a map of the location, please click here.

ATMs

ATMs are available inside ANZ Stadium. Click on the following link to view ATM locations for ANZ Stadium.

AUTOGRAPH

Getting the autographs of your favourite Eels players is now easier than ever! We recommend attending all Member & fan events, this includes:

  • Members Lounge 47 functions that occur at all ANZ Stadium home games
  • Members-only open training sessions
  • BGA Festival
  • Plus much more!

AWAY BAY

The Away Supporters Bay is located at Aisle 102 at ANZ Stadium.

BAGS / BACKPACKS

To view a list of restricted items and the conditions of entry at each venue, please click on the following links: ANZ Stadium.

BANNERS AND SIGNS

Oversized banners and flags which are deemed to obstruct other patrons views are not permitted at ANZ Stadium. Specific conditions apply for flagpoles, flags, and banners. More details can be found here: ANZ Stadium.

BARS

There are a number of bar outlets available at ANZ Stadium. Click on the following link for bar locations at ANZ Stadium.

BGA LOYALTY REWARDS

A new initiative introduced in 2017 that recognises and rewards Members by showing their loyalty through their consecutive years of Membership.

In 2018, Members will be rewarded in a number of ways including events, experiences and exclusive loyalty merchandise items.

For more information, please click here.

BIKE RACKS

ANZ Stadium: Bike racks are available on the concourse outside ANZ Stadium, and near the Sydney Olympic Park train station.

BLUE & GOLD ARMY

The name of the clubs strong and devoted Member base to which the Parramatta Eels are supported by.

BOTTLES / CANS / OUTSIDE BEVERAGES

Alcoholic beverages, glass bottles, cans or breakable containers are not allowed to be brought into ANZ Stadium.

BROADCAST INFORMATION

Games are broadcast on Channel Nine and Fox Sports. Television guides can be found below.

Channel Nine

Fox Sports

CALENDAR OF EVENTS

To view upcoming Parramatta Eels events and to book your ticket, please click here.

CAPTAINS CLUB MEMBERSHIP

Our premium Membership package which entitles a Member to any seat in the house (subject to availability) as well access to exclusive events, experiences, benefits & discounts.

Captains Club Membership entitles you to Priority 1 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

CATEGORY 1 MEMBERSHIP

Premium seating at ANZ Stadium, Eastern and Western both available – subject to Members choice. Category 1 Membership includes a Membership package as well as exclusive benefits & discounts. Full-Season Category 1 seating entitles you to Priority 1 searing access at our new Western Sydney Stadium in 2019!

For more information, please click here.

CATEGORY 2 MEMBERSHIP

Reserved seating at ANZ Stadium, Eastern and Western both available – subject to Members choice. Category 2 Membership includes a Membership package as well as exclusive benefits & discounts. Full-Season Category 2 seating entitles you to Priority 1 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

CHARITY PARTNERS

For any information regarding charities involved with the Parramatta Eels please click here.

CLOAK ROOM

A cloak room service is available at ANZ Stadium. For locations, click here.

CLUB SONG

To listen to the team sing the Eels club song and for lyrics, click here.

COMPANION CARD

The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

COMMUNITY REQUESTS

To keep up-to-date with all Parramatta Eels community news click here.

For any community queries or requests please email Eels.community@parraeels.com.au

Do allow 6-8 weeks for a response from our Community Team due to inundated requests.

CONCESSION MEMBERSHIP

All Concession Members must hold an Australian Government Concession card & provide the Parramatta Eels Membership Department with the Concession number. Failure to provide this number will result in the Concession Membership changing to an Adult Membership for the upcoming season.

Not sure if you are eligible for Concession Membership? Please call our Membership Department on 1300 258 346.

CONTACT US

Contact details for any Parramatta Eels Staff and/or Services can be found here.

Your best point of contact for the Membership Team is 1300 258 346 or membership@parraeels.com.au.

One of our friendly staff Members will help you with any enquiry that you might have.

DISABLED SERVICES

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 13 28 49 to secure suitable tickets at ANZ Stadium.

For membership seating with special requirements, please contact The Membership Team on 1300 258 346.

For more information on disabled services at ANZ Stadium, please click here.

DONATIONS

If you would like to request Parramatta Eels merchandise for charity purposes, please click here to place your request.

DOUBLES

ANZ Stadium: Winnings can be collected from Aisle 127 (near Gate J) for up to 20 minutes after the completion of the game.

DROP OFF ZONE

At ANZ Stadium, you can be dropped off and picked up on Dawn Fraser Avenue.

EEL 4 LIFE

Our Eel 4 Life is our automatic rollover payment plan for Members.

Through our Eel4Life payment plan, the stress of renewing your Membership every year is gone!

When you renew as a Member in 2018 you can either spread the cost of your Membership out across the year with 10 monthly instalments or with one annual payment.

Before your Membership rolls over each year, we will give you minimum two weeks’ notice as well as the opportunity to make any changes to your package.

Automatic Renewal for your Membership in 2018 will occur on 17 October 2017.

For more information on our Eel 4 Life payment plan options, please click here

EELS EXPRESS

The FREE bus service for Members & fans that run during Eels home games at ANZ Stadium throughout the Hills district.

For more information on the location of the buses, please contact the Membership Team.

ELEVATORS

Bays 317-321 of ANZ Stadium will facilitate elevator use for game day directions to the closest elevator, please look for a venue usher.

EMERGENCY EVACUATION

Should an emergency evacuation be required at ANZ Stadium, please remain calm; listen to ground announcements and follow the directions of venue ushers.

ENTRY GUIDELINES

To view the entry guidelines for each venue, please click on the following link ANZ Stadium.

FAMILY MEMBERSHIP

Family Memberships are the most cost effective way for your family to become a Member of the Blue & Gold Army! Family Memberships consist of a maximum of 2 adults & 2 juniors & can be purchased through full-season, partial season & non-ticketed Memberships.

Importantly, if details are not provided for the junior Members in the Family Membership, this will result in the junior Member automatically changing to a concession Membership. This will change the package & price of the Membership.

Need to provide details of all Members in your family? Please call the Membership Department on 1300 258 346.

FAN HQ

Sign up to receive our free eNewsletter to stay up to date on all the latest news and to receive special offers from the Parramatta Eels.

FINALS

Parramatta Eels Members receive priority access to purchase NRL Finals tickets through one of the many benefits Members are entitled to. Further information will be sent to Members in August 2018.

FIRST AID

If you require medical assistance at a game, please visit a venue usher and they will direct you to the closest first aid room.

FIXTURES

The Parramatta Eels 2018 Fixture Listing is COMING SOON

FLEXI MEMBERSHIP

A Membership package available to Members that entitles Members to choose the games they want to attend without any hassle.

In 2018, we have introduced exciting and new 4-game, 5-game & 10-game flexi packages.

Flexi Membership seating entitles you to Priority 2 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

FOOD

Food outlets are available throughout ANZ Stadium. For more information about the food and beverage outlets at ANZ Stadium, please click here.

FREE INTEGRATED PUBLIC TRANSPORT

Parramatta Eels offer a FREE integrated transport system including rail and “Eels Express” shuttle buses for home games at ANZ Stadium.

This gives Eels Members and ticket holders FREE transport by rail on the Sydney Metropolitan Line from as far as the Hunter and Southern Highlands and on selected “Eels Express” chartered buses which will run on three bus routes from the Hills district in North-Western Sydney.

GAME TIMES / LOCATIONS

2018 Information COMING SOON

GENERAL ADMISSION

The General Admission area at ANZ Stadium is unreserved seating, and is subject to capacity. For high demand games, we recommend that General Admission Members consider upgrading to a reserved seat to guarantee entry.

General admission seating is available in the south and north ends of the ground - with non-alcohol seating located in aisle 137.

To upgrade for ANZ Stadium home games contact Ticketek 13 28 49 or visit a Ticketek outlet. You will need your EEL-ID which can be found on your 2017 Membership card to complete the purchase. Please note, fees apply.

Full-Season General Admission Membership entitles you to Priority 1 seating access at our new Western Sydney Stadium in 2019!

GROUP TICKETS

For group ticket enquiries, please click here.

INTERSTATE MEMBERS

The Parramatta Eels have a number of Interstate Membership packages for selected Eels away Games in 2018

Interstate Membership packages will be released as soon as the 2018 draw is out. In 2018, Members will receive exclusive items with their Interstate package as well as Member discounts & benefits!

Interstate Membership entitles you to Priority 2 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

LEAGUES CLUB

The Parramatta Leagues Club is located at 1 Eels Place and is the Home of the Eels.

The Club will often host post-game interviews and functions with past and current players.

See here for a full list of League’s Club special events.

LOST PROPERTY

Please contact the venue directly for any lost property enquiries: ANZ Stadium.

LOST TICKETS

If you forget to bring your Membership card to the game, visit the Membership Team at Gates C/D or H to arrange a temporary ticket, $5 per ticket (fees apply). If your card has been lost or stolen, please contact the Membership Team on 1300 258 346.

A Membership card replacement fee of $25 applies for any Membership cards that are lost or stolen. Please contact the Membership Team on 1300 258 346 to reorder.

For tickets that have been purchased via Ticketek, please contact them on 13 28 49 or visit the box office on game day.

MEMBER COUNCIL

The Parramatta Eels Member Council consists of a group of select Members who meet regularly to discuss all thing Eels. Importantly, our Member Council voices the opinion and share ideas of all Members and present this to Eels Staff Members.

The Member Council is a brilliant way for the Club to stay in contact with the Members and fans with many of the clubs new initiatives coming off the back of Member Council suggestions.

To learn more about the Member Council, please click here

MEMBER OF THE MONTH

An initiative introduced in 2017 to recognise the efforts & achievements of Members. Members are able to nominate another Member who they believe has embodied the club values of Integrity, Respect & Excellence.

Winners will be selected by Member Council and will be invited on field to watch the team warm up and receive their very own personalised player worn jersey.

For more information on who to vote, please click here.

MEMBERSHIP TEAM

The Membership Team will be contactable Monday – Friday from 9am to 5pm on 1300 258 346 or membership@parraeels.com.au

The Membership Team are here to make sure ALL fans enjoy every minute of the 2017 season.

The Membership Team are also available on game day at the following locations – Gate A/B and Gate H.

The Membership Team will be available at the ticketing windows until kick-off at each home game half at ANZ Stadium.

To learn more about our Membership Team, please click here.

MERCHANDISE

Visit our online shop here. Parramatta Eels merchandise is also available at all home games. Members receive a 10% discount off all merchandise purchases online and in store. Simply login to the Eels shop website with your Membership username and password to access this offer.

NEW STADIUM

The Parramatta Eels will move to a brand new, state of the art facility in 2019, Western Sydney Stadium!

Click here for all information.

NON-TICKETED MEMBERS

A Membership package available to Members who are not able to attend games but still want to be part of the Blue & Gold Army.

The best part is that Non-Ticketed Members still receive all Membership benefits & discounts and receive exclusive package items

Non-Ticketed Membership includes packages for adults, toddlers, babies & even pets!

Non-Ticketed Members entitles you to Priority 2 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

NORTHERN TERRITORY MEMBERS

A Membership package for our fans that want to attend our annual game in the Northern Territory. Membership includes a ticket to the NT game, exclusive package items plus discounts & benefits.

Northern Territory Members entitles you to Priority 2 seating access at our new Western Sydney Stadium in 2019!

For more information, please click here.

OPEN TRAINING

The Parramatta Eels regularly hold open training sessions for any supporters who want to come and see the team up close. Check the homepage at http://www.parraeels.com.au/ or call reception on (02) 8843 0300 to confirm days and times.

PARKING

For ANZ Stadium parking information please click here

PASS OUTS

Pass outs are not available at ANZ Stadium.

PHONE CHARGING STATIONS

Phone charging stations are available at ANZ Stadium. Please see a venue usher to find out the nearest location.

PLAYER PROFILES

Get to know your Parramatta Eels. For profiles on all NRL & Holden Cup players, click here.

PUBLIC TRANSPORT

For up-to-date information on getting to the game, please click here.

RECIPROCAL RIGHTS

Eels Members will get the opportunity to access reciprocal games played at ANZ stadium in 2018.

This will only be available to full seasoned ticketed Members.

This will also be subject to the opposing team’s discretion and will be communicated by the Eels to our fans.

REFUND POLICY

For any refund attempts please contact the membership team (1300 258 346) as refunds will be subject to managements discretion.

The Parramatta Eels do not issue membership refunds after membership items have been received.

For full Membership T&Cs please click here.

RESTROOMS

Restrooms are available throughout the venues at ANZ Stadium. Please see a venue usher to find out the nearest location.

ROLLING RENEWALS

Prior to the new Membership season starting, Members will be notified in writing and given 30 days to opt out of the automatic renewal.

The Parramatta Eels reserve the right to automatically renew your membership, unless the club is contacted, by a member, and you are opted out of the membership rolling renewals.

Please click here, for membership Terms and Conditions.

SEAT WARMER

No matter how much you love your Eels, sometimes you just can’t make it to a game. Rather than leaving your seat empty, you can now RETURN your seat and IF it should be sold you will receive credit, which will be put towards 2019 Membership.

To return your seat, please click here. You will need your member number and seat details. From the home page, select the game you would like to return your seat for and follow the prompts – it’s as easy as that!

Seat return is only available for reserved seat holders, and must be returned 48 hours prior to the game. Once a seat is returned, it is final and cannot be reversed. If you have any questions or require assistance, please contact the Membership Team on 1300 258 346

SEAT UPGRADE REQUEST FORM

2018 seat requests will be open shortly, stay tuned.

If you are having any questions please contact the Membership Team on 1300 258 346.

SEAT UPGRADES

General Admission Members can upgrade to a reserved seat on a game-by-game basis.

To upgrade, call 13 28 49 or visit any Ticketek outlet prior to ANZ game days.

You’ll need your EEL-ID which can be found on your 2018 Membership card to complete the purchase. Please note, fees apply.

SEATING MAP

To view seating plan of ANZ Stadium click here.

SMOKING AREAS

At ANZ Stadium, smoking is only permitted in designated smoking areas and not within seating or enclosed areas.

SOCIAL MEDIA

Follow the Parramatta Eels on social media to get the latest news, straight from Eels HQ.

Facebook / Twitter / Instagram

SPARKY'S BRIGADE

A Membership initiative to promote Junior League attendance to Parramatta Eels home games.

On Game Days the Sparkys Brigade Bay is located in Aisle 137.

STADIUM RELOCATION

When did construction begin on the new Western Sydney Stadium?

Construction began at the end of 2016.

When is the new Western Sydney Stadium expected to be ready?

The new Western Sydney Stadium is expected to be ready in April 2019. For an update on construction click here.

What will the new Western Sydney Stadium look like?

The new Parramatta Stadium will be rectangular and seat 30,000, with final plans and designs expected to be available by the end of 2017.

Where will the Parramatta Eels play during the construction period?

While the new Western Sydney Stadium is under construction, the Eels are contracted to play ten (11) home games at ANZ Stadium.

In 2017, the Eels will play one (1) home game in Darwin and the remaining eleven (11) games at ANZ Stadium.

How can I change my seat location at ANZ Stadium?

Once you have renewed your Membership for 2018, you will be given the opportunity to submit a seat change application. Seat changes will be actioned after the renewal deadline in order of Membership tenure.

How can I request additional seats?

Requests for additional reserved Membership seats will be actioned after all renewing Member requests have been completed. Additional seat requests will be given priority over new Member sales.

How will seats be allocated at your new Western Sydney Stadium? Will I have the same seat?

The seats will be different at your new Western Sydney Stadium due to a brand new seating plan being implemented.

As a reward to our most loyal Members, those Members with the longest continuous Memberships will be given first choice of seats at the new Western Sydney Stadium.

The allocation will be based on three priority levels:

Priority One:

Full season ticketed Members with those have the longest continuous length of tenure having first choice of full-season seats

Priority Two:

Reduced access and non-ticketed Members by length of tenure with those having the longest continuous tenure having first choice of reduced access seats

Priority Three:

New Members by date of purchase.

For more information, click here.

STROLLERS

At ANZ Stadium, cloak room facilities are available to store strollers beside Gates P and H at major events. Stroller cloaking areas are roped off; however, you should not leave any valuables in the stroller. Please see venue staff for more information on storing your stroller during the event.

SWARM - ACTIVE BAY

The Parramatta Eels Active supporter group, based in a General admission area, aisle 113.

A Bay set aside for fanatics of the Eels, who want to chant, sing and wave their banners & flags proudly!

TAXI

ANZ Stadium: A taxi rank is located near the Novotel Hotel on Olympic Boulevard.

TERMS & CONDITIONS

Please click here

TICKETING GUIDE

Print-At-Home:

1. Proceed to link and login using your account ID/email and password https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Select Print-at-Home and once selected you may choose which membership seat to print by checking the box next to the seat you are after.

4. Once seats are selected, click on Print, in the top right of the page.

5. A pop up will appear, click reprint products and then continue to print.

6. Summary page appears, check box to agree top terms and conditions and then submit.

7. A confirmation page will load and the PDF will download with the tickets ready to print-at-home (this will appear in downloads and/or in the bottom corner of your computer screen).

8. PLEASE NOTE: Printing a ticket at home will cancel the Membership barcode for the game selected.

- The ticket must be used once created.

Ticket Forwarding:

1. Proceed to link and login https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Select Transfer tickets and you can then select the seats you would like to transfer.

4. Once seats are selected, click on transfer, in the top right of the page.

5. A pop up will appear, with a review of the seats, click continue to transfer.

6. A recipient page will appear, here you will need to enter the details of the person you are forwarding the ticket to.

- You can only forward tickets to one contact at a time.

- Once entered, click add.

7. Select the desired recipient off the list.

8. You can also set up an email reminder, should your tickets be unclaimed, click next step.

9. Summary page appears, check box to agree top terms and conditions and then click, complete transfer – an email will be sent to the account holder and also to the person receiving the ticket.

10. PLEASE NOTE: Forwarding tickets cancel the membership barcode for the game selected.

- The ticket must be used once created.

Seat Warmer:

If you are not able to attend one of our home games, put your seat up for resale! If your seat is resold you will earn a discount off your 2019 Membership

Instructions:

1. Proceed to link and login https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Once in the event of your choice, select the RETURN action, then select which seat you would like to put up for resale

4. A summary will appear for confirmation, click “Continue for return” to progress

5. Click Submit.

6. Once confirmation page has displayed, your seat is up for sale!

7. PLEASE NOTE. If your seat is sold, an account credit will be added for your 2019 Membership renewal.

TICKETS

To purchase tickets to an Eels game, please click here and select the game you’d like to come to, for ANZ home games proceed to www.ticketek.com.au

Members receive a 20% discount on General Admission tickets purchased for home games at ANZ Stadium, just provide your Member ID

TIO STADIUM

The Parramatta Eels home ground in the Northern Territory.

Located at 70 Abala Rd, Marrara Northern Territory, 0812.

TOURS

ANZ Stadium runs regular tours. Go behind the scenes at the home of the Blue & Gold Army. Follow the following links for information on the relevant venue ANZ Stadium Tours.

TRANSPORT

For up-to-date information on getting to the game, please click here. In the week before the game.

Buses will be run to and from ANZ Stadium on Game days from the Hills Shire to ANZ Stadium. In addition to this rail is included in Membership and ticket purchases.

UPDATING YOUR DETAILS

To update your Member details, including your address & phone number, please click here.

UNDER 20s

To view our Holden Cup player profile’s click here.

UNDERCOVER SEATING

Due to the difficulty in accurately classifying any seats at ANZ Stadium as safely “undercover”, even though there is a roof overhead in some sections of the ground, patrons cannot be guaranteed protection from the elements.

UMBRELLAS

Umbrellas may be brought into ANZ Stadium but should not be put up if they obstruct the view of others.

WESTERN SYDNEY STADIUM

Want to find out more about the NEW Western Sydney Stadium, click here now!

WET WEATHER

NRL games go ahead, rain or shine! Don’t let wet weather dampen your spirits.

WHEELCHAIR ACCESSIBLE SEATING

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 13 28 49 to secure suitable tickets at ANZ Stadium.

For membership seating with special requirements, please contact The Eels Membership Team on 1300 258 346. The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

For more information on disabled services at ANZ Stadium, please click here.

Wi-Fi

ANZ Stadium offers free Wi-Fi to all members and fans. Connecting to the Wi-Fi is done in three easy steps:

  1. Go to the Wi-Fi settings on your mobile device and select the ANZ Wi-Fi
  2. Follow the prompts on the screen to connect;
  3. You’re connected!