Members in 2017
24, 462

Membership A-Z

ABOUT THE PARRAMATTA EELS

For important staff listings click here.

ALCOHOL-FREE SEATING

Alcohol-free seating areas are available at all Eels home games at ANZ Stadium, at aisle 137.

ANTI-SOCIAL BEHAVIOUR

Don’t let your team down. Our players respect their opponents and you should too. Report any anti-social behaviour to stadium security located around the stadium.

ANZ STADIUM

ANZ Stadium is located on Olympic Boulevard in Sydney Olympic Park. For a map of the location, please click here.

ATMs

ATMs are available inside ANZ Stadium. Click on the following link to view ATM locations for ANZ Stadium.

AUTOGRAPH

If you would like to get the autograph of your favourite player, attending events such as community festivals and open training sessions would be your best course of action.

AWAY BAY

2017 will see a change in the Away Supporters Bay to Aisles 102-103.

BAGS / BACKPACKS

To view a list of restricted items and the conditions of entry at each venue, please click on the following links: ANZ Stadium.

BANNERS AND SIGNS

Oversized banners and flags which are deemed to cause public nuisance are not permitted at ANZ Stadium. Specific conditions apply for flagpoles, flags, and banners. More details can be found here: ANZ Stadium.

BARS

There are a number of bar outlets available at ANZ Stadium. Click on the following link for bar locations at ANZ Stadium.

BGA RECRUITER

Become a BGA Recruiter and be rewarded.

MAJOR PRIZE: Corporate Box for you and 19 mates at an ANZ Stadium event!

Every recruiter earns rewards, please see below!

How to enter:

  • New Member to log on to the Parramatta Eels Membership Portal https://membership.parraeels.com.au
  • Purchase the Membership into your cart that best suits you
  • Select the quantity, category and seats (if applicable) of your chosen Membership
  • If you wish to add to any add-ons such as P1 Parking or Big League, place these to your cart
  • Select delivery method
  • Once you have confirmed your Membership purchase, proceed to checkout
  • Confirm you have read and agreed to the Parramatta Eels Membership Terms and Conditions
  • Enter any additional details of family Members you are purchasing for, including first name, last name, email address and date of birth. If no additional Members enter ‘N/A’
  • Enter the Recruiter Members: first name, last name and Membership ID. The Recruiting Members' information will then be relayed to the Membership team
  • Confirm payment plan and payment method, New Members will receive Members price freeze Membership prices!
  • Review your order and submit


Terms & Conditions:

Information on how to enter forms part of the conditions of entry. The competition is open to Australian residents only. Employees of Parramatta National Rugby League Club Pty Limited and their subsidiaries and families are not eligible to enter. The prize is not transferable or exchangeable for cash. The competition commences 12:00am on 24th November 2016 and closes 11:59 pm on the 20th May 2017. The winner will be chosen at 163 George Street, Parramatta NSW 2150 by 29th May 2017, after the competition ends. There will be 1 winner. The winner will be determined by the member who has recruited the most new members. Members will have the opportunity to add recruiting member’s details upon registration. If there is a tie, each tied member will be contacted via phone and asked to answer in 25 words or less ‘What makes them the biggest Parramatta Eels fan?’ by 5th June 2017. The winners will be decided by a panel appointed by Parramatta National Rugby League Club Pty Limited. The judges’ decision will be final and no correspondence will be entered into. This competition is a game of skill and chance plays no part in determining the winner. All entries will be judged individually on their merits based on creativity and originality. The prize is a Catered Corporate Box for 20 individuals at ANZ Stadium at a 2017 NRL regular season match of their choice (subject to availability). It is worth $5900 (including GST). The prize value is subject to change after printing. The winner will be contacted via phone by Parramatta National Rugby League Club Pty Limited and provided with a collection point to pick up their tickets at ANZ Stadium on Game Day. Parramatta National Rugby League Club Pty Limited will not pay for any other costs associated with the prize. By entering the competition you consent to Parramatta National Rugby League Club Pty Limited reproducing and publishing in whole or part throughout the world your statement or photograph which you provided to us with the entry which we may use in all media formats including print, electronic or any other publishing medium. The promoter is Parramatta National Rugby League Club Pty Limited 163 George Street, Parramatta NSW 2150 (02) 8843 0300. All entrants’ contact details may be used for promotional and marketing purposes by Parramatta National Rugby League Club Pty Limited. Our privacy policy can be found at www.parraeels.com.au/membership/privacy-policy.html

BGA - WESTERN SYDNEY STADIUM WAIT LIST MEMBERSHIP

Join our Wait List to receive membership seating priority at our NEW Western Sydney Stadium.

BIKE RACKS

ANZ Stadium: Bike racks are available on the concourse outside ANZ Stadium, and near the Sydney Olympic Park train station.

BLUE & GOLD ARMY

The basis of the team’s strong and devoted fan base to which the Parramatta Eels are supported by.

BLUE & GOLD SOUL

Loyalty Program: A new initiative by the club to recognise and reward our loyal members who have consecutive year membership tenure’s.

BOTTLES / CANS / OUTSIDE BEVERAGES

Alcoholic beverages, glass bottles, cans or breakable containers are not allowed to be brought into ANZ Stadium.

BROADCAST INFORMATION

Games are broadcast on Channel Nine and Fox Sports. Television guides can be found below.

Channel Nine

Fox Sports

CATEGORY 1 SEATING

Premium seating at ANZ Stadium, Eastern and Western both available – subject to members choice

CATEGORY 2 SEATING

Reserved seating at ANZ Stadium, Eastern and Western both available – subject to members choice.

CALENDAR OF EVENTS

To view upcoming Parramatta Eels events and to book your ticket, please click here.

CHARITY PARTNERS

For any information regarding charities involved with the Parramatta Eels please click here.

CLOAK ROOM

A cloak room service is available at ANZ Stadium. For locations, click here.

CLUB SONG

To listen to the boys sings the Eels club song and for the lyrics, click here.

COMPANION CARD

The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

COMMUNITY REQUESTS

To keep up-to-date with all Parramatta Eels community news click here.

For any community queries or requests please email Eels.community@parraeels.com.au

Do allow 6-8 weeks for a response from our Community Team due to inundated requests.

CONTACT US

Contact details for any Parramatta Eels Staff and/or Services can be found here.

DISABLED SERVICES

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 13 28 49 to secure suitable tickets at ANZ Stadium.

For membership seating with special requirements, please contact The Membership Team on 1300 258 346.

For more information on disabled services at ANZ Stadium, please click here.

DONATIONS

Want to request some Parramatta Eels merchandise for charity purposes? Click here to place your request.

DOUBLES

ANZ Stadium: Winnings can be collected from Aisle 127 (near Gate J) for up to 20 minutes after the completion of the game.

DROP OFF ZONE

At ANZ Stadium, you can be dropped off and picked up on Dawn Fraser Avenue.

EEL 4 LIFE

An automatic rollover for Eels Members to ensure priority renewal of their memberships and continuous support for the club.

Prior to the new membership season starting, members will be notified in writing and given 30 days to opt out of the automatic renewal. If Members do not opt out, the Eel 4 Life module will initiate and automatic rollover of membership will occur for the next season.

ELEVATORS

Bays 317-321 of ANZ Stadium will facilitate elevator use for game day directions to the closest elevator, please look for a venue usher.

EMERGENCY EVACUATION

Should an emergency evacuation be required at ANZ Stadium, please remain calm; listen to ground announcements and follow the directions of venue ushers.

ENTRY GUIDELINES

To view the entry guidelines for each venue, please click on the following link ANZ Stadium.

FAN HQ

Sign up to receive our free eNewsletter to stay up to date on all the latest news and to receive special offers from the Parramatta Eels.

FINALS

Parramatta Eels Members receive priority access to purchase Finals tickets in weeks 1-3 should the Eels participate. Further information will be sent to members in August 2017.

FIRST AID

If you require medical assistance at a game, please visit a venue usher and they will direct you to the closest first aid room.

FIXTURES

Please click here, for the Parramatta Eels 2017 Fixture Listing.

FOOD

Food outlets are available throughout ANZ Stadium. For more information about the food and beverage outlets at ANZ Stadium, please click here.

GAME TIMES / LOCATIONS

The day, time and location of all Parramatta Eels games can be found here.

GENERAL ADMISSION

The General Admission area at ANZ Stadium is unreserved seating, and is subject to capacity. For high demand games, we recommend that General Admission Members consider upgrading to a reserved seat to guarantee entry.

General admission seating is available in the south and north ends of the ground - with non alcohol seating located in aisle 137

To upgrade for ANZ Stadium home games contact Ticketek 13 28 49 or visit a Ticketek outlet. You will need your EEL-ID which can be found on your 2017 membership card to complete the purchase. Please note, fees apply.

GROUP TICKETS

For group ticket enquiries, please click here.

INTERSTATE MEMBERS

The Parramatta Eels have an Interstate membership package for all Eels away Games for 2017.

Membership packages will be released for this membership once the draw is out. Members will receive great items in 2017!

LEAGUES CLUB

The Parramatta Leagues Club is located at 1 Eels Place and is the Home of the Eels.

The Club will often host post-game interviews and functions with past and current players.

See here for a full list of League’s Club special events.

LOST PROPERTY

Please contact the venue directly for any lost property enquiries: ANZ Stadium.

LOST TICKETS

If you forget to bring your membership card to the game, visit the Membership Team at Gates C/D or H to arrange a temporary ticket, $5 per ticket (fees apply). If your card has been lost or stolen, please contact the Membership Team on 1300 258 346.

A membership card replacement fee of $25 applies for any membership cards that are lost or stolen. Please contact the Membership Team on 1300 258 346 to reorder.

For tickets that have been purchased via Ticketek, please contact them on 13 28 49 or visit the box office on game day.

MEMBER COUNCIL

The council consists of a group of select members who sit on the member council and can voice the opinion of the Members to the Eels Media and Membership Team staff.

The Member Council is a brilliant way for the Club to stay in contact with the Members and fans.

MEMBERSHIP TEAM

The Membership Team will be contactable Monday – Friday from 9am to 5pm.

The Membership Team are here to make sure ALL fans enjoy every minute of the 2017 season.

The Membership Team are also available on game day at the following locations – Gate A/B and Gate H. The Membership Team will be available at the ticketing windows until half way through the first half at ANZ Stadium.

MERCHANDISE

Visit our online shop here. Parramatta Eels merchandise is also available at all home games. Members receive a 10% discount on all merchandise purchased online. Simply login to the Eels shop website with your membership username and password to access this offer.

NEW STADIUM

The Parramatta Eels will welcome a brand new, state of the art facility in 2019, click here for all information!

NORTHERN TERRITORY MEMBERS

Parramatta Eels fans in the NT have the opportunity to watch the team play our NRL home game at TIO Stadium on the 10th June from 7pm.

Reserved Seated Memberships are available for the game TIO Stadium. This will also include a 70th Anniversary Membership pack. All tickets will need to be picked up at the game day, further details will be sent out closer to the game.

Head to our membership portal to look at potential membership packages at http://membership.parraeels.com.au/

OPEN TRAINING

The Parramatta Eels regularly hold open training sessions for any supporters who want to come and see the team up close. Check the homepage at http://www.parraeels.com.au/ or call reception on (02) 8843 0300 to confirm days and times.

PARKING

For ANZ Stadium parking information please click here

PASS OUTS

Pass outs are not available at ANZ Stadium.

PHONE CHARGING STATIONS

Phone charging stations are available at ANZ Stadium. Please see a venue usher to find out the nearest location.

PLAYER PROFILES

Get to know your Parramatta Eels. For profiles on all senior and rookie-listed players, click here.

PUBLIC TRANSPORT

For up-to-date information on getting to the game, please click here. In the week before the game.

RECIPROCAL RIGHTS

Eels Members will get the opportunity to access reciprocal games played at ANZ stadium in 2017.

This will only be available to full seasoned ticketed Members.

This will also be subject to the opposing team’s discretion and will be communicated by the Eels to our fans.

REFUND POLICY

For any refund attempts please contact the membership team (1300 258 346) as refunds will be subject to managements discretion.

The Parramatta Eels do not issue membership refunds after membership items have been received.

For full Membership T&Cs please click here.

RESTROOMS

Restrooms are available throughout the venues at ANZ Stadium. Please see a venue usher to find out the nearest location.

ROLLING RENEWALS

Prior to the new membership season starting, members will be notified in writing and given 30 days to opt out of the automatic renewal. 

The Parramatta Eels reserve the right to automatically renew your membership, unless the club is contacted, by a member, and you are opted out of the membership rolling renewals. 

Please click here, for membership Terms and Conditions.

SEAT WARMER

No matter how much you love your Eels, sometimes you just can’t make it to a game. Rather than leaving your seat empty, you can now RETURN your seat and IF it should be sold you will receive credit, which will be put towards 2018 membership at a discounted rate.

To return your seat, please click here. You will need your member number and seat details. From the home page, select the game you would like to return your seat for and follow the prompts – it’s as easy as that!

Seat return is only available for reserved seat holders, and must be returned 48 hours prior to the game. Once a seat is returned, it is final and cannot be reversed. If you have any questions or require assistance, please contact The Membership Team on 1300 258 346

SEAT UPGRADE REQUEST FORM

2017 seat requests are currently closed.

Please keep an eye out for the 2018 seating request form.

If you are having any questions please contact the Membership Team (1300 258 346).

SEAT UPGRADES

General Admission members can upgrade to a reserved seat on a game-by-game basis.

To upgrade, call 13 28 49 or visit any Ticketek outlet prior to ANZ game days.

You’ll need your EEL-ID which can be found on your 2016 membership card to complete the purchase. Please note, fees apply.

SEATING MAP

To view seating plan of ANZ Stadium click here.

SMOKING AREAS

At ANZ Stadium, smoking is only permitted in designated smoking areas and not within seating or enclosed areas.

SOCIAL MEDIA

Follow the Parramatta Eels on social media to get the latest news, straight from Eels HQ.

Facebook / Twitter / Instagram

SPARKY'S BRIGADE

A new membership initiative to promote children’s attendance to games as well as encouraging adults to come along at discounted rates.

On Game Days located in Aisle 137.

For further information please visit the Sparky’s Brigade website here.

STADIUM RELOCATION

When will construction begin on the new Parramatta Stadium?

Construction is expected to begin at the end of 2016.

When will the new Parramatta Stadium be ready?

The new Parramatta Stadium is expected to be ready in 2019.

What will the new Parramatta Stadium look like?

The new Parramatta Stadium will be rectangular and seat 30,000, with final plans and designs expected to be available in the final quarter of 2016.

Where will the Parramatta Eels play during the construction period?

While the new Parramatta Stadium is under construction, the Eels are contracted to play ten (11) home games at ANZ Stadium.

In 2017, the Eels will play one (1) home game in Darwin and the remaining eleven (11) games at ANZ Stadium.

What happens to my Membership reserved seat at ANZ Stadium?

Based on feedback from our Members and insights from the Eels Member Council, seating at ANZ Stadium will be reallocated to more closely replicate the seating map at the current Pirtek Stadium.

When will I find out where my new seat is located?

Members will receive their membership renewal in the mail in October 2016. This will detail your new seat location along with other important information on your 2017 Membership.

Will I be able to see my new seat locating before renewing?

Yes. On 20 November 2016, before the 2017 Membership renewal cut off, we will hold an open day at ANZ Stadium. This will allow all Members the opportunity to see their new seat location before the renewal cut off date.

How can I change my new seat location?

Once you have renewed your Membership for 2017, you will be given the opportunity to submit a seat change application. Seat changes will be actioned after the renewal deadline in order of Membership tenure.

How can I request additional seats?

Requests for additional reserved Membership seats will be actioned after all renewing Member requests have been completed. Additional seat requests will be given priority over new Member sales.

How many games will be included in my Membership?

Full season ticketed Members will have access to eleven (11) home games at ANZ Stadium plus access to additional games at ANZ Stadium with reciprocal rights (up to fifteen). Reciprocal access games will be confirmed with the release of the 2017 NRL draw.

When will 2017 Member seating be finalised?

Final seating requests and changes will be actioned after the Membership deadline has passed (30 November 2016).

When will 2017 Membership packs be sent?

For the 2017 season, reserved seat Membership cards will be sent separately to the Membership packs. This will ensure your Membership pack delivery will not be delayed by the seat allocation process. All Members who renew by the renewal deadline will receive packs by the end of December.

Reserved seat Membership cards will be dispatched in early February from Australia. General admission and non-ticketed Members will receive their card with their Membership pack.

How will seats be allocated at your new Parramatta Stadium? Will I have the same seat?

The seats will be different at your new Parramatta Stadium because the seating plan will be different than the current Pirtek and ANZ Stadiums. As a reward to our most loyal Members, those Members with the longest continuous Memberships will be given first choice of seats at the new Parramatta Stadium.

The allocation will be based on three priority levels:

Priority one; full season ticketed Members with those have the longest continuous length of tenure having first choice of full season seats

Priority two; reduced access and non-ticketed Members by length of tenure with those having the longest continuous tenure having first choice of reduced access seats

Priority three; new Members by date of purchase

Please note: Your priority level will be determined by the Membership you hold in the season prior to our move to the new Parramatta Stadium (expected to be season 2018) and the two seasons at ANZ count as part of your tenure. If you allow your Membership to lapse for either 2017 or 2018 season, your tenure will be reset to zero.

For more information, click here.

STROLLERS

At ANZ Stadium, cloak room facilities are available to store strollers beside Gates P and H at major events. Stroller cloaking areas are roped off; however, you should not leave any valuables in the stroller. Please see venue staff for more information on storing your stroller during the event.

SWARM - ACTIVE BAY

The Parramatta Eels Active supporter group, based in a General admission area, aisle 113.

A Bay set aside for fanatics of the Eels, who want to chant, sing and wave their banners & flags proudly!

TAXI

ANZ Stadium: A taxi rank is located near the Novotel Hotel on Olympic Boulevard.

TERMS & CONDITIONS

Please click here

TICKETING GUIDE

Print-At-Home:

1. Proceed to link and login using your account ID/email and password https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Select Print-at-Home and once selected you may choose which membership seat to print by checking the box next to the seat you are after.

4. Once seats are selected, click on Print, in the top right of the page.

5. A pop up will appear, click reprint products and then continue to print.

6. Summary page appears, check box to agree top terms and conditions and then submit.

7. A confirmation page will load and the PDF will download with the tickets ready to print-at-home (this will appear in downloads and/or in the bottom corner of your computer screen).

8. PLEASE NOTE: Printing a ticket at home will cancel the membership barcode for the game selected.

- The ticket must be used once created.

Ticket Forwarding:

1. Proceed to link and login https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Select Transfer tickets and you can then select the seats you would like to transfer.

4. Once seats are selected, click on transfer, in the top right of the page.

5. A pop up will appear, with a review of the seats, click continue to transfer.

6. A recipient page will appear, here you will need to enter the details of the person you are forwarding the ticket to.

- You can only forward tickets to one contact at a time.

- Once entered, click add.

7. Select the desired recipient off the list.

8. You can also set up an email reminder, should your tickets be unclaimed, click next step.

9. Summary page appears, check box to agree top terms and conditions and then click, complete transfer – an email will be sent to the account holder and also to the person receiving the ticket.

10. PLEASE NOTE: Forwarding tickets cancel the membership barcode for the game selected.

- The ticket must be used once created.

Seat Warmer:

If you are not able to attend one of our home games, put your seat up for resale! If your seat is resold you will earn a discount off your 2017 membership

Instructions:

1. Proceed to link and login https://oss.ticketmaster.com/aps/parraeels/EN/account/login

2. Once logged in, Click on “Manage my products” and select the event you would like to manage.

3. Once in the event of your choice, select the RETURN action, then select which seat you would like to put up for resale

4. A summary will appear for confirmation, click “Continue for return” to progress

5. Click Submit.

6. Once confirmation page has displayed, your seat is up for sale!

7. PLEASE NOTE. If your seat is sold, an account credit will be added for your 2017 membership renewal.

TICKETS

To purchase tickets to an Eels game, please click here and select the game you’d like to come to, for ANZ home games proceed to www.ticketek.com.au

Members receive a 20% discount on General Admission tickets purchased for home games at ANZ Stadium, just provide your Member ID

TIO STADIUM

The Parramatta Eels home ground in the Northern Territory.

Located at 70 Abala Rd, Marrara Northern Territory, 0812.

TOURS

ANZ Stadium runs regular tours. Go behind the scenes at the home of the Blue & Gold Army. Follow the following links for information on the relevant venue ANZ Stadium Tours.

TRANSPORT

For up-to-date information on getting to the game, please click here. In the week before the game.

Buses will be run to and from ANZ Stadium on Game dayfrom Parramatta Station to the League’s Club.

UNDER 20s

To view player profile’s click here.

UNDERCOVER SEATING

Due to the difficulty in accurately classifying any seats at ANZ Stadium as safely “undercover”, even though there is a roof overhead in some sections of the ground, patrons cannot be guaranteed protection from the elements.

UMBRELLAS

Umbrellas may be brought into ANZ Stadium but should not be put up if they obstruct the view of others.

WESTERN SYDNEY STADIUM

Want to find out more about the NEW Western Sydney Stadium, click here for more!

WET WEATHER

NRL games go ahead, rain or shine! Don’t let wet weather dampen your spirits.

WHEELCHAIR ACCESSIBLE SEATING

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketek on 13 28 49 to secure suitable tickets at ANZ Stadium.

For membership seating with special requirements, please contact The Eels Membership Team on 1300 258 346. The NRL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

For more information on disabled services at ANZ Stadium, please click here.

Wi-Fi

ANZ Stadium offers free Wi-Fi to all members and fans. Connecting to the Wi-Fi is done in three easy steps:

  1. Go to the Wi-Fi settings on your mobile device and select the ANZ Wi-Fi
  2. Follow the prompts on the screen to connect;
  3. You’re connected!

Terms and Conditions | © 2017 Parramatta Eels Terms and conditions