COVID-19

The Club and Bankwest Stadium are working hard to understand what COVID-19 protocols will be in place for the 2022 NRL Season and will continue to do so over the coming months. The Club will follow the Government requirements for outdoor sporting events, as well as NRL protocols, to ensure the safety and wellbeing of our Members, players and staff.

The Club is committed to providing all Members with updates on this matter as soon as information becomes available.

The Parramatta Eels are committed to ensuring Members are treated fairly in relation to the impacts on membership packages as a result of COVID-19. The Club is continuing to work on a Social Distancing Action Plan to ensure we’re prepared for what the 2022 NRL Season may bring.

The Club will continue to provide communication to all Members on this matter as soon as it becomes available. As such, it is important all Members keep their contact details up to date to ensure the Club can continue to provide important information relating to the 2022 NRL season and 2022 membership.

In the event the Parramatta Eels cannot fulfil match entitlements outlined in ticketed membership packages as a result of COVID-19 or any other unforeseen act, Members will be presented with the following compensation options:

Donation: Opportunity to donate their 2022 membership fee and surrender all unfulfilled match benefits;

Credit: Earn a credit towards a 2023 Parramatta Eels membership, with the value calculated as follows:

  1. An amount to cover costs incurred by the Club (including but not limited to, the Member Pack, postage, mail house and administration) is deducted from the membership package price. This amount varies, depending on the type of 2022 membership package held. For further information, please contact the Membership Team.
  2. The balance is then divided by the number of match entitlements included in a membership package for the season, determining a per match value. The number of matches the Club offer to Members by season’s end will be deducted from the balance.
  3. Members that have not paid in full for their 2022 membership will have any outstanding amounts deducted from any credits due.