Your Membership Team
Name: Larissa Paegle
Position: Manager, Membership & Consumer Business
Experience: With over 15 years’ experience working in Membership and customer experience in the sport industry, Larissa Paegle is responsible for fan engagement and experience, merchandise and Membership at the Parramatta Eels.
Larissa has held consumer business management role’s across a number of codes and venues, including the Sydney Cricket and Sports Ground Trust, Sydney Swans, Manly-Warringah Sea Eagles and now with the Parramatta Eels. At each of these businesses significant Membership growth and improved fan engagement outcomes were achieved under Larissa’s leadership.
In her current role Larissa oversees consumer revenue streams, including the development of strategies to provide exceptional experience for Eels members and fans, retaining and acquiring new Members and generating new revenue opportunities.
Favourite Eels Moment: Farewelling the Eels spiritual home, Parramatta Stadium, with a hundred of our most loyal Members holding a farewell Parramatta Stadium flag as Shannon Noel played live, Goosebumps!
Looking forward to in 2018: Revealing our plans for our new home, Western Sydney Stadium! It’s going to be an exciting 2 years for Eels Members!Find out more about Larissa's experience here on LinkedIn
|Name: Hayden McIntosh
Position: Membership Manager
Experience: Hayden has over 4 years’ experience in the sporting industry through working at Football Federation Australia, Cricket NSW and most recently, the FRMC membership team at the NRL. Hayden has been in his role at the Eels for the duration of the 2017 season.
Speciality: Hayden specialises in Membership financial services as well as fan engagement, specifically through servicing our Captains Club Members and our BGA Rewards Program. Further to this, Hayden oversees our successful Membership acquisition program, the NRL FRMC Department.
Favourite Eels Moment: Walking on the hallowed turf of Parramatta Stadium for the first time against the Cowboys in Round 2 of 2016. This is a moment that I dreamed of since I first started supporting the Eels at the age of 8. I can’t wait to be able to walk on the turf of our new home, Western Sydney Stadium, in 2019!
Name: Monique Austin
Position: Membership Executive
Experience: Monique has two years’ experience in the sporting industry through working at The St George Illawarra Dragons as an NRL Business Academy intern in 2016 and now as a Membership Representative for The Parramatta Eels through the NRL’s FRMC Department.
Speciality: Monique specialises in Customer Service, Sales and Fan Engagement specifically through the creation of unique game day experiences via our group ticketing program.
Favourite Eels Moment: Having the opportunity to take a young fan onto the field and let him experience the bright lights of ANZ Stadium whilst watching some of his sporting heroes warm up.
What are you most looking forward to in the 2018 season? The unveiling of the plans for the Western Sydney Stadium and the excitement as we look to move into our new home.
Name: Ryan Connell
Position: Membership Trainee
Experience: Currently undergoing his first year within the Sporting Industry, Ryan has previously worked in the retail and hospitality sectors. Further to this, Ryan has also previously underwent work experience and volunteer work with the Western Sydney Wanderers.
Speciality: Ryan specialises in fan engagement, specifically through our Sparky’s Brigade program which hit record breaking numbers in 2017.
Favourite Eels Moment: It’s hard to name a favourite moment as I have enjoyed the entirety of my Eels journey so far. From breaking the membership record, to having the chance to interact with our passionate supporter base on a daily basis, it has been a wonderful experience throughout my time here.
What are you most looking forward to in the 2018 season? Breaking the Membership record once again and seeing the team win another premiership for this great club.