2024 Membership Renewal FAQ's

2023 Members who have not opted out of 2024 membership will be automatically renewed into the same package(s) and seat(s) for the 2024 NRL Season, using the same payments details as the previous season, unless otherwise advised.

Your Parramatta Eels Membership will automatically renew for 2024 with our Eel4Life payment plan on 17 October 2023. To make changes to your Membership and/or payment details, please contact our Membership Team by 5pm 10 October 2023.

For further information on the 2024 membership rollover, please visit the Parramatta Eels Membership Terms & Conditions page, which can be found here.

As per previous seasons, all Members have the option to pay for their 2024 membership invoice via a 10 month payment plan or in one lump sum via the 2024 membership rollover. The first monthly payment and/or the one lump sum payment (depending on which option a Member chooses) is due on 17 October 2023.

Members can update their details via their online Account Manager. Simply log in using your username (email address) and password to make the necessary changes.

Alternatively, you can contact the Membership Team.

Reserved Seat Members are welcome to apply for a seat change in the lead-up to the 2024 season.

Members with a reserved seat are required to renew their Membership prior to the 2023 reserved seat member deadline (date TBC) if they wish to retain their seat from 2023. Once renewed, if a Member wishes to change their seat, they can request to be considered for a change by contacting the Membership Team. Members must renew their Membership for 2023 in order to be considered for a seat change.

We are working hard to ensure your 2024 Membership Pack is dispatched in December 2023. We cannot guarantee pre-Christmas delivery at this time but will continue to keep you updated regarding your delivery.

Please ensure that your address details are up to date. The Membership Team will let you know via email when your 2024 Member pack is on the way.

Reserved Seat Ticketed Members that have a seat resale account credit from season 2023 will have that credit applied to their 2024 Membership invoice at the checkout stage on Account Manager when they go to renew and pay for their 2024 invoice.

No. Your seat resale account credit must be used in full for the 2024 NRL season and can be only used toward your 2024 membership balance.

No. Your 2023 seat resale account credit can only be used towards your 2024 Membership balance and is not eligible to be refunded.

If you are experiencing financial difficulty, whether temporary or long-term please contact the Membership Team to discuss your current financial circumstances

If you would like to discuss your current circumstances, please contact the Membership Team on 1300 258 346 or membership@parraeels.com.au

Game access for Members varies according to package. For further information on the amount of games your 2024 membership entitles you to access or other Member benefits you are set to receive, please refer to the link to your package benefits information included in your renewal email.

You can also find further information on all membership packages and entitlements via our websites Membership section.

All 2024 Build Your Own Members will be notified when the ticket redemption process for 2024 Eels home games is live. We envisage Members will be able to select their games and seats of choice early in 2024.

All 2023 Members with an Eels home game General Admission access entitlement will be notified when the ticket redemption process for 2024 Eels home games is live. We envisage Members will be able to select their game/s of choice early in 2024.

All Free Junior memberships as part of this package have been invoiced into a full price junior package as this benefit no longer applies in 2024. If you would like to discuss alternate package options, please contact our Membership Team.