Terms & Conditions
All members or persons seeking to become members of the Parramatta Eels agree to be bound by these terms and conditions.
1. Purchase of a Membership
1.1 Members may choose to join or renew their Parramatta Eels Membership (‘membership’) either online, over the phone, in person or via renewal form in the post if they are the Primary Account Holder
1.2 After submitting an application or renewal for membership(s) and payment of the Membership Fee the Club will issue you an Order Confirmation via email once the membership has been processed. This may take up to 72 hours to be received. You must have a valid email address attached to your membership account to receive your Order Confirmation.
1.3 Memberships purchased after the first home game will not be sold on a pro-rata basis, unless advertised as such, and will be charged at the prices listed on the 2018 Parramatta Eels membership site
1.4 By submitting an application or renewal for membership you will automatically be opted in for Rolling Renewals as outlined in Condition 6
1.5 Memberships are non-refundable after payment has been made.
2. Renewing Memberships
2.1 A Renewing Member is classified as anyone who held a 2017 Parramatta Eels Membership
2.2 2017 reserved seat season ticket holders (Captain’s Club, Category 1 and Category 2)
2.2.1 2017 reserved seat season ticket holders wishing to renew their same reserved seats for 2018 have until 30 November 2017 to renew their membership and keep the seating (subject to availability). This is known as the ‘Reserved Seat Cut Off Date’.
2.2.2 After this date any seats previously belonging to 2017 Members who have not renewed will automatically be made available for allocation to upgrading and/or new Members
2.2.3 2017 reserved seat members wishing to change to different seating for 2018 are strongly encouraged to renew during the Renewal Period to secure themselves the best possible opportunity to secure alternate seats
2.2.4 2017 reserved seat members who renew before the Reserved Seat Cut Off Date, but request a change of seating, will have their 2017 seats held until their Seat Change Request is processed. It is the responsibility of the Member to ensure they follow the instructions for submitting a seat change request.
2.2.5 Renewing 2017 reserved seat members who renew after the Reserved Seat Cut Off may not be able to access their 2017 seats. 2017 members wishing to renew after the Reserved Seat Cut Off will have to select their own seats at the time of purchase.
3. New Memberships
3.1 New Members joining in 2018 will be charged New Member prices as outlined on the membership website
4.1 All prices advertised on this site or flyers are inclusive of GST unless otherwise stated
5.1 Upfront/Full Payment: Members may pay in full via VISA, MasterCard, American Express, Cheque, Money Order or EFTPOS at the time of application
5.1.1 Charges against credit cards will appear on your statements as ‘Parramatta Eels National Rugby League Club Pty Ltd’
5.1.2 If a credit card payment is declined by your bank you will be contacted for an alternate form of payment. Any fees levied to you for a failed payment by your financial institution will be payable by you
5.1.3 Orders will not be added to the seating allocation queue (where relevant) until a payment is successful
5.1.4 Cheques and money orders must be made payable to ‘Parramatta Eels National Rugby League Club Pty Ltd’
5.1.5 If a cheque is dishonoured, you will be contacted for an alternate form of payment. Dishonoured cheques may incur an immediate fee applied by the bank. Any fees levied to you by your financial institution will be payable by you
5.2 Installments: Members may choose to pay by installments via Visa, Mastercard or American Express.
5.2.1 Applications received prior to 17 October 2017 will pay for their first monthly installment at time of purchase. They will then not be charged for the first installment due on 17 October 2017, with monthly payments commencing on 17 November 2017.
5.2.2 Applications/renewals received after 17 October 2017, will have the number of required payments deducted immediately upon receipt of application/renewal to bring them up to date with the fixed schedule. Subsequent monthly installments will then be taken on the 17th of each month.
5.2.3 Payments will be deducted in instalments on the 17th of each month (or the next business day if the 17th falls on a weekend or public holiday), beginning on 17 October 2017 via a nominated VISA, Mastercard or American Express
5.2.4 Installment dates cannot be changed, but additional payments can be made online at any time by the Member
5.2.5 By joining the Monthly Installment Plan, you authorise the Parramatta Eels to debit from your nominated credit/debit card for the amounts advised to you online at the time of application/renewal and in accordance with these Terms and Conditions
5.2.6 If any payment fails to transfer between institutions on the 17th of each month, further attempts will be made throughout the month to clear the funds until successfully processed. The Member may be contacted via SMS or email to advise of any failed payments
5.2.7 It is the Member’s responsibility to ensure the credit or debit card details provided are correct, including notification should the expiry date change. It is also the Member's responsibility to ensure sufficient clear funds are available on the nominated account on each scheduled installment date, and that all contact details are correct at all times
5.2.8 If an installment payment is returned or dishonoured by the financial institution, Members will be notified to request immediate payment. Any fees levied to you by your financial institution will be payable by you
5.2.9 The Parramatta Eels may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified via email if the Parramatta Eels suspend or cancel your membership. Please note that at least three (3) business days will be needed to reinstate your membership once payment is received
5.2.10 If your membership is suspended or cancelled, all membership benefits including, but not limited to, access to Parramatta Eels games and pre-sale ticket windows will be suspended
5.2.11 Members with outstanding debt from previous seasons are not eligible to renew/apply for membership for subsequent seasons until all outstanding debt has been paid
5.2.12 The Parramatta Eels may refer any outstanding balances at the end of the season to a debt collection agency for recovery of any monies owed. This may involve additional costs that you would also be responsible for
5.2.13 If you believe that a payment has been initiated incorrectly, contact the Parramatta Eels Membership Team on (02) 8843 0300
6. Rolling Renewals
6.1 All Members paying via credit card (VISA, Mastercard or American Express) or debit card backed by VISA or Mastercard, regardless of package type or payment method (upfront or installments), agree to be opted in for 'Rolling Renewals', facilitating automatic rollover of your membership from year to year on these terms and conditions.
6.2 Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payments details as the previous season, unless otherwise advised
6.3 Prior to the rollover, Members will receive written notice via email and post to the Members email and postal address supplied, notified pursuant to Condition 14, which details the pricing for the following season and provides a 14-day opt-out period
6.4 During this opt-out period Members must notify the Parramatta Eels via email (firstname.lastname@example.org) or phone 1300 258 346 if they do not wish to rollover (strict deadlines apply). Members cannot opt-out after 10th October 2017.Members wishing to cancel after this date will incur a cancellation fee.
7. Member Since Status (tenure)
7.1 When you become a Member with the Parramatta Eels the date you join is recorded against your account as your Member Since Status
7.2 Only consecutive years of membership are counted towards the Member Since Status
7.3 When choosing to upgrade or change seats your Member Since Status will be taken into account
8. Membership Classification and Age Restrictions:
8.1.1 A Family membership is defined as two Adults and two Junior (see 8.2 for definition of junior).
8.2.1 To be eligible for a Junior membership, the applicant must be 16 years or younger as at 1 January 2018
8.2.2 Juniors aged under four are entitled to attend matches without a membership or ticket, but must be seated on the lap of an accompanying adult and not occupy a seat
8.2.3 All Junior Members must have their membership placed under their own individual name and a date of birth must be provided for each Junior Member on an account. Failure to do so will result in the Adult price being applied to the order
8.3.1 Concession memberships are available to any persons holding a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student Card or Repatriation Health Care Card Totally and Permanently Incapacitated
8.3.2 Concession Cards must be valid for the entire duration of the 2018 NRL season
8.3.3 Please note that Health Care Cards and Seniors Business Discount Cards are not accepted as a form of concession.
8.3.4 It is a condition of entry that all Concession Card holders agree to present their concession identification card, if requested. If a Concession Card cannot be presented the membership card holder will be refused entry to the venue
8.4 Companion Card:
8.4.1 Members who hold a valid Companion Card may apply for a second membership at no extra charge to accommodate their companion when a concession membership is purchased for themselves
8.4.2 Companion Card holders must provide a printed copy of the Companion Card with the application/renewal and as such, these cannot be purchased online. Companion Cards must be provided at the time of application/renewal and cannot be arranged after this point
8.4.3 The companion membership will be issued in the name of the Companion Card holder
8.4.4 The companion membership does not include any additional member benefits, other than a seat at the relevant games included
8.5 Upgrading for Individual Games:
8.5.1 Members are able to upgrade a Junior and/or Concession membership to a higher classification for individual games by purchasing the upgrade at the Member Service Window on game day.
9. Members Bound by Terms and Conditions
9.1 Regardless of how the membership is renewed or purchased, it is a condition of membership that all Members agree to be bound by these Terms and Conditions of Membership with the Parramatta Eels
9.2 Any person or persons using any Member entitlement, including game day attendance, regardless of whether they purchased the membership themselves are bound by these Terms and Conditions. Any Member must make any person making use of their membership entitlement aware of these Terms and Conditions
9.3 Any Member in breach of these Terms and Conditions risks having their membership cancelled without refund
10. Use of Entitlements by Other Parties
10.1 If for any reason a Member cannot attend a Parramatta Eels home game, they can provide their entry pass to a friend or relative to use
10.2 The ability to transfer a membership to someone else is subject to the membership classification (e.g. Concession). Please see Condition 7.5 for details on how to upgrade classification for individual games
10.3 Memberships cannot be traded, sold or used for advertising, promotion or other commercial purchases including competitions, without prior written consent of the Club. If a membership is found to be in breach of this condition, the membership will be immediately cancelled without notification or refund and the bearer of the membership will be refused admission and access to any entitlements
10.4 Members should be aware that there is legislation in NSW relating to the re-sale of tickets at ANZ Stadium, and breach of these laws may attract criminal penalties
11. Member ticket prices: In 2018 Parramatta Eels members are entitled to purchase tickets at Member rates. To access member pricing members can enter their Membership number where indicated on the Parramatta eels event page at www.ticketek.com.au (from February 2018).
12. Members Personal Details for Communication
12.1 All Members must take responsibility for updating their personal details so the Parramatta Eels can communicate with them effectively
12.2 The Parramatta Eels hold no responsibility for a member’s failure to update their personal details. To update your personal details please login to your Parramatta Eels membership account
13. Pre-sale Entitlements
13.1 Each Member’s access to pre-sales, including the NRL Grand Final and NRL Finals Series will be determined in accordance with their respective membership category and corresponding entitlements at the time the offer is made available. These entitlements are not determined by the Parramatta Eels, but are made available to members as an added benefit
13.2 The Club will communicate information relating to members pre-sale access via email only so it is important to ensure an active email address is always registered
14. Member Behaviour
14.1 The Parramatta Eels reserve the right to suspend/cancel a membership of any member who behaves in manner that is deemed to be inappropriate. Members must always remain mindful of those around them, and immediately report anything deemed to be inappropriate to the ANZ Stadium staff. The Parramatta Eels have the right to decide what is considered to be inappropriate conduct. The member has no right to object or appeal against any decision made by the Parramatta Eels to suspend or cancel a membership as a consequence of acting in a manner the Parramatta Eels consider is inappropriate. All members are expected to uphold the Parramatta Eels Code of Conduct and failure to comply can result in immediate cancellation of membership. In circumstances where membership is suspended or cancelled for inappropriate conduct the member will not be entitled to a refund for any unused portion of the membership entitlements
15. Limitation of Liability
15.1 The products and services offered in any sponsor promotional material are not offered by the Parramatta Eels. The Parramatta Eels do not accept liability for any product or service referred to in such material, and to the fullest extent permissible by law excludes all liability with respect to these products and services
16. Members Bound by Terms and Conditions
16.1 Any user of the Member’s membership rights is also bound by the Terms and Conditions of membership, and the Member is obliged to inform such persons of these Terms and Conditions
17. Delivery of Membership Packs
17.1 Dispatch of Membership cards will commence dispatch from November 2017. Reserved Seat membership packs will be posted separately to membership cards. Reserved seat membership cards will be posted from late January 2018 (in order to facilitate Member seat change requests)
17.2 Ticketed Members (Captain’s Club, Full Season Category 1 and 2 Reserved Seat, Full Season General Admission, 4 Game Flexi GA and 4 Game Reserved Seat, Flexi Ticket Packs) will be sent vouchers for the purpose of collecting their exclusive Member Merchandise from the nominated distribution points (from December 2017). Non-ticketed members and interstate/regional members will have their Member Merchandise sent to them direct (commencing November 2017).
18. Privacy and Promotions
18.1 As a Parramatta Eels member you have the opportunity to be provided with promotional offers from sponsors and partners. This also includes potential pre-sale offers from NSW Rugby League, ANZ Stadium and the National Rugby League
18.2 You consent to the Parramatta Eels providing personal information you have provided to the Parramatta Eels (excluding any details related to methods of payment) to our sponsors for the purpose of our sponsors providing you with details of offers that may be of interest to you
18.3 If you would prefer not to receive marketing or promotional material please call the Parramatta Eels Membership Team on (02) 88430300 to have your details removed from all future marketing and promotional databases
18.4 Your privacy is important to the Parramatta Eels and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. The National Rugby League and Ticketmaster administer the current Customer Relationship Management system used by the Parramatta Eels and Members acknowledge that their personal details will be available to these third parties for the purpose of administering membership with the Parramatta Eels.
18.5 Any information disclosed about a membership account can only be done with the Primary Account Holder. If a Secondary Account Holder wishes to become a Primary Account Holder, the existing Primary Account Holder must submit written confirmation to release them. This may only be done during the renewal process for the following season
18.6 You may access your private information held on the Parramatta Eels database by contacting the Parramatta Eels Membership Team on (02) 8843 0300.
19. Entry to ANZ Stadium
19.1 All Members agree to be bound by the terms of entry to ANZ Stadium at ANZ Website
20.1 All Members agree to be bound to the terms of ticket sale with Ticketek found at www.ticketek.com.au.
21. Membership Seating
21.1 The Parramatta Eels Reserve the right to move a Members seat(s) at their own discretion. The Parramatta Eels will contact the Member prior to the seat change taking place.
22. Frequently Asked Questions
22.1 All details outlined in the Frequently Asked Questions also form part of the Terms and Conditions.
23. Right to Amend Terms and Conditions
23.1 The Parramatta Eels reserves the right to amend these Terms and Conditions as may be reasonably necessary from time to time in its absolute discretion
23.2 The Parramatta Eels do not warrant that every request for membership, ticketing, and/or seating allocation can or will be complied with. Best endeavours will be made to accommodate member request, however cannot be guaranteed.
24. Acceptance of Terms and Conditions
24.1 By applying for membership I acknowledge that I accept the above Terms and Conditions. All Members are bound by these Terms and Conditions regardless of how the application was submitted
25. Parramatta Eels
25.1 Parramatta Eels means Parramatta Eels National Rugby League Club Pty Ltd or any of its related entities and includes ‘the Club’ where the context implies
+ The term life and lifetime refers to the period for which the Parramatta Eels are granted to compete on the National Rugby League competition and have a home venue at which to play.